Privacy Policy
Splashley's Bathroom Creations respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
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Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access the website or use our services.
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1. Information We Collect
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When you interact with us, we may collect personal information such as your full name, email address, phone number, postal code and any other additional information to help us provide our service.
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2. How We Use Your Information
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We may use the information we collect for various purposes, including:
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– To get in contact following an enquiry on our website
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– To help improve our services
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3. Data Sharing
We do not share your information with third parties except as necessary to provide our services or comply with legal obligations.
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4. Data Security
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We have implemented appropriate technical and organizational measures to safeguard the information we collect and prevent unauthorized access, disclosure, alteration, or destruction.
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5. Your Choices
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You have the right to access, update, or delete your personal information. You may also opt-out of receiving promotional communications from us by following the instructions provided in such communications.
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6. Changes to this Privacy Policy
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We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by posting a notice on our website prior to the changes becoming effective.
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7. Contact Us
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If you have any questions or concerns about this Privacy Policy or our practices, please contact us at 07727 049241 or admin@splashleys.co.uk.
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8. Consent
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By using our website or services, you consent to the terms of this Privacy Policy.
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Last Updated: 08-06-2024
Complaints Policy
My business always endeavours to provide the best service for every customer> However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read my complaints procedure below.
My business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out based on the contract terms and high standards my business aims to achieve.
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In the unlikely event there is anything you are not completely satisfied with, please contact my business so the problem can be rectified as soon as possible.
Our Procedure
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Either call, email or write to me. My business aims to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
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Where my business is unable to resolve your complaint using the business complaints procedure, as a Which Trusted Trader I use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that my business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. Should you wish to do so please contact Which Trusted Traders in the first instance on 029 2267 0040.